Job Description

Job ID
UW Stout;Menomonie, WI
Full/Part Time


DEPARTMENT: Stout Online


This position is responsible for providing service and support to customized instruction programs facilitated by Stout Online (SO), in coordination with stakeholders. The ASSC provides services such as academic advisement, progress, analysis, and related functions to support student success and retention. This position is also responsible for general program management, such as collecting and analyzing student and program data, determining course needs, facilitating instructor contracts, and developing and tracking program retention activities. Additional SO responsibilities will also be assigned.


Minimum / Required

  • Bachelor's Degree
  • Three or more years of experience in student services or related area
  • Ability to manage multiple projects and deadlines, self-motivated and able to multi-task efficiently and effectively
  • Experience with email, Microsoft Office, and other office related software
  • Excellent oral, written, and interpersonal communication skills
  • Ability to exercise judgment in student academic affairs and ability to maintain confidentiality
  • Information system fluency to use data for planning and ongoing evaluation, including database interfacing, building spreadsheets, and word processing
  • Experience working effectively with the non-traditional, adult student population
  • Experience working effectively with diverse populations
  • Demonstrated history of intentional and continuous improvement
  • Demonstrated ability to work effectively both independently and as a member of a team

Highly Desired

  • Master’s Degree in the area of education, student services, training, or related
  • Four or more years in student services or related area in a university setting
  • Experience in working with data and statistics; ability to develop queries to collect appropriate data, and present results with accuracy and clarity for planning and ongoing evaluation
  • Experience working with undergraduate degree completion programs focused on the online/distance education student population
  • Experience working effectively with online and distance education student population
  • Familiarity with teaching and learning principles of adult education
  • Experience using student information systems, query-based and other database systems


The ASSC builds a supportive student success relationship with all students and serves as the primary point of contact for Customized Instruction student support. The ASSC provides high quality, best-practice student support in the area of online and distance education for nontraditional learners and their unique needs. In addition, the position prioritizes continuous improvement of services to assigned Customized Instruction (CI) programs, working towards increased efficiency and effectiveness, while maintaining a high level of quality student and customer services, and student satisfaction.

This position’s primary responsibilities are divided between Customized Instruction (CI) program student support, program management and support of CI program faculty and staff of assigned CI program(s), and management of other Stout Online unit initiatives, as assigned.

Student Support Services

  • Academic Advisement
  • General Student Services Support and Coordination
  • Student Retention Initiatives

CI Program Management

  • General Program Management
  • Recruitment & Marketing
  • Program Retention

Stout Online Unit Responsibilities

  • Unit Action Plan initiatives
  • Unit Departmental goals and objectives
  • Other unit-wide responsibilities as assigned


Our mission at Stout Online is to be a leader in advancing innovative, high quality services and learning experiences that engage, inspire and challenge.

Stout Online is comprised of dedicated staff that serve the needs of customized instruction students, instructors and programs. It demonstrates its commitment to student success by coordinating innovative programs and high-quality services that lead to easy online access for programs offered at a distance, reaching populations on a global level. The unit advocates for student learning success by decreasing barriers and increasing learning support services.

Stout Online provides comprehensive services and support are provided to UW-Stout academic programs and their diverse student audiences through coordinated work across numerous campus stakeholders. Stout Online coordinates student support for nontraditional learners within Customized Instruction programs, in collaboration and consultation with program directors, department chairs, academic colleges, and other student support services units.


An innovative leader within the University of Wisconsin System, the University of Wisconsin-Stout offers an unparalleled career-focused education that integrates applied learning, theory and research and real-world experiences to prepare our students for the future. At UW-Stout, our students think and do from day one, and we’re proud to produce lifelong learners, ethical leaders and responsible citizens who succeed in a global society.

UW-Stout is recognized nationwide for its operational excellence. We were the first and remain the only four-year public higher education institution in the nation to receive the Malcolm Baldrige Award, and we are dedicated to a process-improvement model that leverages the power of data and the value of our people. We believe in critical thinking and fact-informed decision making. We pursue sustainability in form and function and collaborate across campus and with our partners to solve problems in industry and society. And providing an equitable, diverse and inclusive environment for our faculty, staff and students to live, learn and work is a top priority.

We offer 47 undergraduate, 21 masters and 3 advanced programs and more than 30 certificate options in Art, Design & Graphics; Business & Management; Education; Human & Social Sciences; Information Technology & Communications; and Science, Engineering & Math. Our first-class digital infrastructure and learning environments provide our nearly 8,000 students with every avenue to explore and personalize their success. And we invest in people who share our vision to advance our position as Wisconsin’s only Polytechnic University and as a regional, national and international leader in higher education.

Be a part of the future at UW-Stout. Learn more at

University of Wisconsin-Stout is located in Menomonie, Wisconsin, a community an hour east of Minneapolis-St. Paul. A pillar of Wisconsin’s Chippewa Valley and recognized as one of the best small towns in America, Menomonie provides an idyllic combination of natural beauty, outdoor recreation, boutiques and arts and culture with access to a metropolitan area. For more information about the UW-Stout community and region visit:


Competitive salary commensurate with qualifications and experience. The UW System provides an excellent benefits package including participation in the Wisconsin State retirement plan.

All qualified candidates meeting application requirements will receive consideration for employment and will not be discriminated against. As an equal employment opportunity and affirmative action employer, UW-Stout welcomes applications from individuals from diverse groups; veterans, individuals with disabilities and from historically excluded populations. UW-Stout provides equal opportunity to all persons and is committed to inclusive excellence. At UW-Stout we value our differences and welcome diverse perspectives as we continually commit to developing an inclusive and equitable environment for all employees and students.

Employment is contingent upon the final candidate’s completing a criminal background check and being cleared to work by the Human Resources Office. Employment is also contingent upon the final candidate passing reference checks and an essential job function test, as applicable. The reference check process includes asking the final candidate and most recent supervisor(s) questions regarding sexual violence and sexual harassment. Final candidates with previous employment within the UW System and State of WI agencies will be subject to additional reference checks.

Official transcripts required at time of hire.

Must be authorized to work in the United States. Sponsorship is not available for this position. A successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment and maintain work authorization throughout the employment term. If you have questions regarding this, please contact our Human Resources office, Phone: 715.232.2149.

In response to a public records request, the University of Wisconsin System will not reveal the identities of applicants who request confidentiality in their online application, except that the identity of the successful final candidate will be released. See Wis. Stat. sec. 19.36(7).

UW-Stout is committed to providing safety and security of all members of our community in accordance with the Clery Act. For campus safety information and crime statistics visit:


Complete applications received by end of day, January 13, 2023 are ensured full consideration. Applications will be accepted until positions are filled.

To apply, click on the APPLY button or go to:

Applicants will need to complete all required fields and attach all required documents prior to submitting the online application.

Note: Once you have attached your materials and submitted your application you will not be able to go into the system and change them.

Required application materials:

  1. Cover letter specifically addressing how you meet the minimum and highly desired qualifications
  2. Resume or Curriculum vitae
  3. Names and contact information for a minimum of three (3) professional references

Before starting the online application process, we recommend you preview the frequently asked questions (FAQs) available at:

It is the policy of UW-Stout to provide reasonable accommodations to qualified applicants with disabilities. If you need assistance, or accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual's disability.

For questions regarding this position or recruitment, please contact:

Search Chair: Matt Simoneau


If you need assistance with the online application process or if you submitted your application prior to uploading all of the required application materials, please contact:

Search Coordinator: Jenny Bartz

Phone: 715/232-2636


Job Family: Staff

Job Family: Staff