Job Description

Job ID
15249
Location
UW Stout;Menomonie, WI
Full/Part Time
Full-Time
Regular/Temporary
Regular

ATTENTION:


Student Life and Services is seeking a self-motivated individual to work as a member of the technical services team in Student Life and Services Technology at the University of Wisconsin-Stout. We are looking for individuals with a technical curiosity to advance the effectiveness of software applications, provide expertise for hardware purchases and ongoing support, and lead a team of student technicians within Student Life and Services.

The systems development services position will work as a member of a team responsible for supporting the IT needs of all Student Life and Services departments. Members of the team are technical experts that work closely with departments to evaluate, plan, develop, implement and support software applications. Team members are responsible for the network infrastructure in residence halls and university centers. Additionally, team members will be responsible for installing, terminating, labeling, testing and troubleshooting of data, voice and video cabling systems. This position will provide support to users on technical issues and problems relating to hardware, software and peripherals. This position will also be responsible for training and leading a team of student technicians that provide first level support to our customers.

QUALIFICATIONS

Minimum / Required

  • Associate degree in Information Technology, Computer Science, Business Administration, or related degree
  • 3+ years’ experience in a technical environment
  • Strong customer service orientation
  • Supervisory experience
  • Excellent organizational skills
  • Excellent interpersonal and communication skills
  • Effective troubleshooting techniques
  • Experience with Windows operating systems
  • Experience with effective project management, software implementation, integration, and software training
  • Experience with multiple software programs
  • Knowledge of Microsoft 365 office suite or equivalent
  • Knowledge of SQL
  • Knowledge of techniques used to establish and maintain effective working relationships with staff, customers, external vendors and suppliers

Highly Desired

  • Bachelor’s degree in Information Technology, Computer Science, or related degree
  • 7+ years’ experience in a technical environment
  • Experience in a higher education environment
  • Knowledge of Microsoft OneDrive, Teams and SharePoint
  • Knowledge of help desk ticketing systems
  • Knowledge of Macintosh operating systems

DEPARTMENT INFORMATION

Student Life & Services (SLS) Technology consists of professional staff and student technicians that provide support to several campus departments including Campus Card, Counseling, Disability Services, Dean of Students, Multicultural Student Services, McNair Scholars Program, SL&S Administration, Student Health Services, Student Support Services, University Centers, University Dining Service, University Housing, and University Police.

CAMPUS INFORMATION

The University of Wisconsin-Stout offers a rich, dynamic and collaborative environment in which to work and grow. A member of the University of Wisconsin system, UW-Stout is unique within the system--it is named after its founder, James Huff Stout, and holds the distinction of being Wisconsin’s Polytechnic University, a designation which highlights our combination of applied learning, real-world experiences and a solid liberal arts foundation.

UW-Stout offers 48 undergraduate and 26 graduate degrees, including two terminal degrees. Student enrollment is just over 9,500.

UW-Stout faculty enjoy opportunities for cross-disciplinary collaboration, state-of-the-art facilities, and a modern digital environment. UW-Stout values innovative approaches to solving problems in society and industry, and faculty are encouraged to maintain strong ties and seek collaborative projects within their disciplines and industries.

All undergraduate students participating in traditional, on campus-based programs are issued laptops. Faculty use the university’s online course delivery system and must be available for online interactions and/or alternate time frames for teaching. Faculty members teach, advise students, conduct research, assess student learning and engage in service activities.

Menomonie, Wisconsin, is a town of 16,000 located in the beautiful Chippewa River Valley, 25 miles west of Eau Claire and 60 miles east of the Twin Cities of Minneapolis and Saint Paul.

More information about the UW-Stout community and region: http://www.uwstout.edu/about/community.cfm. Facts and data about the university: http://www.uwstout.edu/about/facts.cfm.

ADDITIONAL INFORMATION

Competitive salary commensurate with qualifications and experience. The UW System provides an excellent benefits package including participation in the Wisconsin State retirement plan.

As an equal employment opportunity and affirmative action employer, UW-Stout is committed to inclusive excellence and is actively seeking applications from individuals from diverse groups; veterans and individuals with disabilities.

An offer of employment is contingent upon the final candidate passing a criminal background check and a reference check process. The reference check process includes asking the final candidate and most recent supervisor questions regarding sexual violence and sexual harassment. Final candidates with previous employment within the UW System and State of WI agencies will be subject to additional reference checks.

A successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment.

In response to a public records request, the University of Wisconsin System will not reveal the identities of applicants who request confidentiality in their online application, except that the identity of the successful final candidate will be released. See Wis. Stat. sec. 19.36(7).

For campus safety information and crime statistics visit: http://www.uwstout.edu/police/clery.cfm

TO APPLY

Applicants will need to complete all required fields and attach all required documents prior to submitting the online application.

Note: Once you have attached your materials and submitted your application you will not be able to go into the system and change them.

Required application materials:

  1. Cover letter specifically addressing how you meet the minimum and preferred qualifications
  2. Resume
  3. Names and contact information for a minimum of three (3) professional references
  4. Unofficial copies of transcripts; official transcripts required at time of hire

To ensure consideration complete applications must be submitted online by April 8, 2019. Screening of applications may continue until the position is filled.

It is the policy of UW-Stout to provide reasonable accommodations to qualified applicants with disabilities. If you need assistance, or accommodation in applying because of a disability, please contact us using the information below. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual's disability.

For questions regarding this position or recruitment, please contact:

Search Chair: Grady Richartz, Phone: 715.232.2117, Email: richartzg@uwstout.edu

If you need assistance with the online application process or if you submitted your application prior to uploading all of the required application materials, please contact:

Search Coordinator: Emily Barth, Email: barthe@uwstout.edu

Before starting the online application process we recommend you preview the frequently asked questions (FAQs) available at: https://kb.wisc.edu/hrs/page.php?id=21900

Job Family: Staff