Job Description

Job ID
UW Stout;Menomonie, WI
Full/Part Time



DEPARTMENT: Facilities Management



SALARY: ­­­$15.42 Minimum


This position is the first point of contact with university staff, students, outside contractors and vendors either in person or by phone. Responsibilities include determining the customer needs and how best to respond to them. This person is responsible for processing key requests, working with the campus locksmith to ensure timely turnaround of key requests. This position is responsible for managing the data integrity of the Key Module within our CMMS system. This position is responsible for facilitating Fleet reservations and billing. This position works in a computerized maintenance management system to assist in processing work requests and miscellaneous data entry projects. Additionally, this position is responsible for issuance and return of campus keys and fleet vehicles.

This position works collaboratively with Work Control Center Coordinator regarding back-up coverage to the Work Control Center Coordinator; processing work requests through the i-service desk. Additionally, this position is responsible for maintaining Facilities Management calendars and room reservations. This position sorts, stamps and distributes incoming mail and performs other duties as assigned to ensure efficiency in the front office.



  • Customer service experience
  • Experience in MS Office Suite applications, specifically Excel, Word, Outlook
  • Ability to complete work requiring accuracy and problem solving
  • Demonstrated attention to detail
  • Ability to organize and meet deadlines
  • Ability to establish and maintain cooperative and effective working relationships with co-workers and customers


  • Experience in a front-line customer service position
  • Experience with multi-line telephone
  • Experience in SharePoint software
  • Experience with computerized maintenance management systems


Facilities Management Administrative department is responsible for processing work requests, purchasing goods and services needed on work orders and projects, receiving goods and services, ensuring accurate billing of work orders across campus, making sure the labor, parts and material are accurate before the work order is closed and billed. The department is comprised of Key Control, Campus Fleet, Central Stores Warehouse, purchase agent, financial specialist, TMA administrator and work control coordinator. We lease fleet to campus students and/or staff; allowing economical travel options. We issue keys to campus and conduct annual key audits to ensure campus security.


The University of Wisconsin-Stout offers a rich, dynamic and collaborative environment in which to work and grow. A member of the University of Wisconsin system, UW-Stout is unique within the system--it is named after its founder, James Huff Stout, and holds the distinction of being Wisconsin’s Polytechnic University, a designation which highlights our combination of applied learning, real-world experiences and a solid liberal arts foundation.

UW-Stout offers 48 undergraduate and 26 graduate degrees, including two terminal degrees. Student enrollment is just over 9,500.

UW-Stout faculty enjoy opportunities for cross-disciplinary collaboration, state-of-the-art facilities, and a modern digital environment. UW-Stout values innovative approaches to solving problems in society and industry, and faculty are encouraged to maintain strong ties and seek collaborative projects within their disciplines and industries.

All students are issued laptops. Faculty use the university’s online course delivery system and must be available for online interactions and/or alternate time frames for teaching. Faculty members teach, advise students, conduct research, assess student learning and engage in service activities.

Menomonie, Wisconsin, is a town of 16,000 located in the beautiful Chippewa River Valley, 25 miles west of Eau Claire and 60 miles east of the Twin Cities of Minneapolis and Saint Paul.

More information about the UW-Stout community and region:

Facts and data about the university:


The normal work schedule for this position is 8:00 a.m. to 4:30 p.m., Monday through Friday.

The minimum starting salary is $15.42 per hour. A six-month probation is required. The UW System provides an excellent benefits package including participation in the Wisconsin State Retirement Plan to qualified applicants. Benefit details can be found at:

As an equal employment opportunity and affirmative action employer, UW-Stout is committed to inclusive excellence and is actively seeking applications from individuals from diverse groups; veterans and individuals with disabilities.

In compliance with the Wisconsin Fair Employment Act, employment will be contingent upon a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

An offer of employment is contingent upon the final candidate passing a criminal background check and a reference check process. The reference check process includes asking the final candidate and most recent supervisor questions regarding sexual violence and sexual harassment. Final candidates with previous employment within the UW System and State of WI agencies will be subject to additional reference checks.

In response to a public records request, the University of Wisconsin System will not reveal the identities of applicants who request confidentiality in their online application, except that the identity of the successful final candidate will be released. See Wis. Stat. sec. 19.36(7).

For campus safety information and crime statistics visit:


Screening of applications will begin 8/1/2019 and may continue until the position is filled. To ensure consideration, complete applications must be submitted by 11:59 p.m. on 7/31/2019.

Your online application will not be considered complete until all required documents are attached, and all required fields are completed. Note: Once you have attached your materials and submitted your application you will not be able to go into the system and change them.

Please be sure you have included the following documents:

- Cover letter specifically addressing how you meet the minimum and preferred qualifications

- Current resume

- Names and contact information for a minimum of three professional work references


Frequently asked questions (FAQs) about our online application system are available via:

For question regarding this position or recruitment, please contact:

Search Chair: Heidi Gutting

Phone: 715-232-2598


Job Family: Staff